Refund & Cancellation Policy

At CIOLook Media Pvt. Ltd. we are committed to delivering premium services across our suite of offerings—ranging from digital publications and social media promotions to personalized branding campaigns. Due to the customized nature and time-sensitive execution of our services, we maintain a strict no-refund policy once the payment is processed, or the order has been officially confirmed.

If you need to cancel an order, we request you to send an email to info@ciolook.com/sales@ciolook.com within 3–4 hours of making the purchase. Cancellation requests will only be considered if our team has not yet initiated work on the project or if the assignment is discontinued due to internal constraints. Any requests beyond this timeframe or after work has commenced will not be eligible for cancellation.

We encourage our clients to clearly review and understand the scope of services before proceeding with the order. Our team is always available to clarify any queries you may have prior to confirming your participation.

Please note:

  • All cancellation requests must be sent using the same email address used during the order placement.
  • Client data related to transactions is retained for documentation and compliance purposes.

Pricing Information

Service pricing at CIOLook Media Pvt. Ltd. varies based on the nature, scope, and duration of the chosen digital media or branding service. We offer tailored packages based on your unique requirements.

To request a customized quote or to explore our latest media kits and campaign options, please reach out to our team at: info@ciolook.com

Shipping & Delivery Policy

For services that involve physical distribution—such as printed magazine editions or select branded merchandise—CIOLook operates on an on-demand basis, partnering with third-party logistics providers for delivery.

When such physical shipments are required:

  • Clients will be informed about the estimated delivery timeline and applicable shipping fees.
  • Domestic deliveries (within India) typically take 7–10 business days post-dispatch, although delivery times may vary due to external factors.
  • A tracking number will be provided on request once the shipment is in transit.
  • CIOLook does not take responsibility for delays or disruptions caused by courier companies, weather conditions, or other unforeseen circumstances beyond our control.